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Quality Assurance & Training
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Waterfall is proud of the quality of service we provide to customers, and the training that we ensure that all our staff receive. We have recently ensured that all operational staff have undergone IVR Training.
Our accreditation is your assurance. We are proud to be members of the following professional bodies, regulatory and voluntary schemes:
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ISO 9001:2008
ISO 9001 is a quality management standard applying to all types of organisations. Regular independent audits ensure that as a certificated organisation, Waterfall Garage Services Ltd adhere to detailed standards of quality that are recognised and respected throughout the world.
For more details visit www.iso.org
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CARS QA
CARS QA provides an assessment and certification service to various national, international and motor industry specific standards such as ISO 9000, ISO 14001 and EABS etc.
for more details visit www.carsqa.co.uk
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PAS 43:2008
PAS 43: 2008 (Publicly Available Specification) is a the latest specification published by the British Standard Institution and sponsored by Government, the Police Service, motoring services organisations and the motoring industry. It aims to improve the safety of breakdown and recovery operator’s employees and customers in breakdown and recovery situations.
For more details visit www.ukas.com
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IVR
IVR is the Institute of Vehicle Recovery, which oversees the Training and Certification of Recovery Operators and Technicians working on Britain's road network.
For more information, please visit www.ivruk.com
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Good Garage Scheme
The Good Garage Scheme recognises local independent garages that customers can trust, by ensuring that garages in the scheme perform services to a strict quality standard and always have the customer’s best interests at heart. You can see our Good Garage Scheme rating here.
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LARO
The London Association of Recovery Operators (LARO) is a trade association representing over 750 recovery industry vehicles operating on behalf of the major Motoring Organisations. It works to promote the views and needs of its members, and provides a guarantee of quality, standards and training.
For more information visit www.laro-online.co.uk
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RMIF
Waterfall Garage Services are members of the Retail Motor Industry Federation, the trade association for the retail motor industry.
For more details visit www.rmif.co.uk
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The Road Rescue Recovery Association
The Road Rescue Recovery Association is a long standing industry body representing the interests of companies involved in the recovery business, as well as providing up to date training materials.
For more details please visit www.rrra-recovery.co.uk
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Specialist Training
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To become a certified professional in the Rescue and Recovery Industry in the United Kingdom requires all operators undergo rigorous training to demonstrate their skills before being allowed to work on Britain’s road network.
All operators need to pass three core modules:
- VR01 Health and Safety
- VR02 Customer Service Skills
- VR03 Roadside Safety
And then can choose from the following modules as appropriate to the specific work they will be undertaking:
- VR04 Ancilliary Equipment (RTDs, Tow Poles, A-Frame Towers
- VR05 Spectacle Lift
- VR06 Transporters
- VR07 Winching (Light Vehicle Recovery)
- VR8 - 11 Motorcycle Recovery (including Handling Motorcycles, Ancilliary Equipment, Spectacle Frames, transporters)
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